🧾 Refund Policy
Thank you for shopping with Vaishali Pet Planet. Your satisfaction is important to us, and we aim to provide high-quality pet care products and services. If you are not completely satisfied with your purchase, we’re here to help.
🔁 Returns
We accept returns within 7 days of delivery under the following conditions:
The item must be unused, in its original packaging, and in resalable condition.
Items like grooming tools, food, treats, supplements, or hygiene products are non-returnable due to safety and hygiene reasons (unless damaged or incorrect).
Custom or personalized items are also non-refundable.
To request a return, please contact our support team at [your email/phone] with your order number and reason for return.
❌ Non-Returnable Items
Opened pet food or treats
Used grooming accessories
Personalized products
Live animals or plants
Clearance sale items
💸 Refunds
Once your return is received and inspected, we will notify you of the status. If approved:
A refund will be initiated to your original payment method.
The refund may take 5–7 business days to reflect, depending on your bank.
🔄 Exchange Policy
We allow exchanges only for:
Damaged or defective products
Incorrect items sent
If the item is in stock, we’ll ship the replacement after receiving the original. No additional cost will be charged for shipping the replacement.
📝 How to Initiate a Return or Refund
Email us at [your email] or WhatsApp at [your number] with:
Order number
Product name
Reason for return
Photo/video proof if item is damaged or incorrect
Wait for approval and return instructions.
